Short answer
Report the fake user or messages in the app (Report User Profile, Report Message) under impersonation or scam, and open a ticket at dis.gd/report with message links. For a server or invite link that uses your trademark, file a Trademark Complaint. In your own server, block your admins' names with AutoMod and tell members that staff never DM first.
Who this is for: Crypto teams and moderators whose Discord server or staff are copied.
Step by step
- Collect message links. Ask members who got a fake DM for a screenshot and the message link (right-click the message, Copy Message Link). Copy the fake's user ID as well; names change, IDs do not.
- Report in the app. On a message: hold it on mobile or right-click on desktop, then Report Message. On a profile: open the three-dot menu, then Report User Profile. Choose impersonation or scam.
- Open a ticket. At dis.gd/report (you sign in to Discord support first), include the message links and say which official server and staff are copied. EU users can also use discord.com/report.
- File a trademark complaint for a copycat server. If a server or invite link uses your trademark, choose "Trademark Complaint" on Discord's IP policy form.
- Warn your server. Post in announcements: staff never DM first, and here is the list of real staff.
Discord's report channels
| Channel | Use it for | Rule broken |
|---|---|---|
| Report Message | Scam DMs and posts | #21 financial scams |
| Report User Profile | A user copying your admin's name or avatar | #18 deceptive identity |
| dis.gd/report ticket | Several fakes at once, with message links | #18, #21 |
| Trademark Complaint | A server, name or vanity link that uses your trademark | #24 intellectual property |
Under Discord's IP policy, if the reported party does not respond, "the content will remain down". Discord can also remove a custom invite link "if there's an intellectual property conflict".
Block look-alike names with AutoMod
- Open Server Settings, then AutoMod, and create a Custom Keyword rule.
- Add your admins' and mods' names, your project name with "support" or "admin", and common swaps (0 for o, 1 for l). A rule holds up to 1,000 terms of 60 characters each.
- Turn on "Block Words in Member Profile Names", so members with these words in their name must change it.
- Exempt your staff roles from the rule.
- Raise the server verification level to require a verified email or phone, which slows down throwaway accounts.
Tell members what real staff look like
- Give staff a distinct role colour and list them in a read-only channel.
- Say plainly that staff never DM first and never ask for a seed phrase or a wallet connection.
- Remind members that Discord's own messages carry an OFFICIAL badge, and Discord never asks for a password or account token.
- Link your official links page from the server's welcome screen.
Sources
- Discord Community Guidelines
- Discord: reporting abusive behavior
- Discord: copyright and IP policy
- Discord: AutoMod FAQ
- Discord: custom invite link
Frequently asked questions
Which Discord rule do fakes break?
Community Guidelines forbid misrepresenting your identity in a deceptive or harmful way (#18) and using Discord for financial scams (#21). Copying your logo or name can also break the intellectual property rule (#24).
Can someone take our vanity invite link?
Custom invite links need Server Boost Level 3 and are lost 30 days after the boosts end. Discord can remove a vanity link for an intellectual property conflict, so file a trademark complaint if a fake holds yours.
Does Discord ever DM users?
Discord's own messages carry an OFFICIAL badge, and Discord says it will never ask for your password or account token.